DetectIT - Password Self Help
The Challenge
The amount of time spent waiting for the Help Desk to reset passwords significantly impacts the user’s ability to work efficiently. Industry analysts report that the average cost in time spent resetting passwords is estimated at around $15-$30 per user. For organisations with operating environments supporting thousands of users, this productivity bottleneck can quickly spiral out of control.
The Solution
Safestone’s DetectIT Password Self Help enables users to reset their own passwords on System i (AS/400) immediately, without needing to call the Help Desk and wait for the request to be processed. The user is presented with a series of challenge-response questions to validate their authenticity. If approved, the password reset is made instantly.
Key Benefits
- Immediate productivity gains: instant resets drastically reduce user downtime.
- Potential cost savings: the less time wasted on waiting for resets, the more time users have to contribute to the organization’s bottom line.
- Improves security: challenge questions reduce the number of potential fraudulent reset requests.
- Maintain compliance: system administrators have control over the type and number of challenge questions asked.
- Multiply the benefits: When used in conjunction with other DetectIT modules, the password change can be sent to all of your System i servers at the same time.
- Provides alerts to mobile administrators: immediate notifications of unsuccessful self help resets can be sent to administrators no matter where they are.
Click here to download an evaluation copy of DetectIT Password Self Help
Click here to download the full DetectIT Password Self Help Brochure. 
Click here to download information on the full DetectIT Security Manager Suite.
